RETURN POLICY
We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.
To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with labels, and in the original packaging. You will also need the receipt or proof of purchase.
For some of our items, the label may not match the size ordered. This is because some of our items tend to run small. We address this by automatically sizing up. This is also noted in the product description for the specific products.
How to Arrange a Return
To arrange a return, please contact us at:
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Goods returned to us without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at:
Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Goods
Certain types of goods cannot be returned, such as:
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Perishable goods (e.g., food, flowers, or plants)
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Customized products (e.g., special orders or personalized items)
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Personal care products (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How Do I Return My Parcel?
Once contact has been established between the customer and our customer service team and the return has been approved, the customer will receive a shipping label within 1–2 working days.
Please Note:
A return label must be created individually for each order. The return label can only be issued via customer service, as we do not maintain a permanent return address in order to keep return shipping costs as low as possible for customers.
Refunds
Once we have received and inspected your return, we will notify you whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Right of Withdrawal (EU Customers)
You have the right to return your order within 14 days after receiving the products.
If you choose to return (part of) your order, the return shipping costs are at your own expense.
Returned products must be unused, undamaged, and in their original packaging.
Refunds will be processed once we have received and inspected the returned items.
By placing an order with miasolebrand.store, you agree to our return terms and conditions.
For more information, please refer to our full return policy.
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